Software as a Service, Cloud Computing, Dynamic Computing. Buzzwords and Ideas Aplenty. Do You too Need to Take Action?
Why have ICT service providers often positioned themselves by technologies in the past? Desktops, networks, data centers, and applications are offered separately and managed specialized. Yet users surely need the integrated services of all manufacturers. Do 5,000 pages of outsourcing contract really make sense? We have opinions and answers on the subject.
ICT service providers’ markets are changing fast. To be in there at the top, new offerings must provide a new quality of service understanding and efficiency.
The days when an ICT service provider was seen solely as a partner for reducing data center and desktop service running costs are drawing to a close. Customer-oriented commitments geared to the user with clear performance specifications and up-to-date information about the status of the performance relationship are just as important as the ability to capture new markets without elaborate re-engineering of business systems.
ICT service management – from ICT customer relationship management via automated and standardized ICT production to meaningful cost accounting that states quality and vacancy costs – can only be taken further by means of an integrated, holistic approach.
Discuss with the following issues relating to modern ICT business systems:
- In the cloud – limitless freedom?
- Overcoming limits to growth?
- Efficiency and customer orientation: how do they match?