SLA / Product management
Reducing complexity – making IT comprehensible
We harmonize evolved SLA structures to form a clearly organized product catalogue – with enhanced monitoring options in regard to cost and quality.
Instead of the “provision of technical building blocks”, active management of the organization’s IT products
- Treatment of IT services as “IT products” by industrial standards – with all the resulting consequences
- Definition and implementation of a standardized portfolio of coordinated IT products
- Embedding the IT product management function in the company